Student Ombudsman

By-law 9 - Complaint Examination Procedure:

The Student Ombudsman is an independent and neutral individual who must be designated by the Council of Commissioners and is mandated to:


  • inform student(s) or their parent(s);
  • direct their inquiries to the appropriate person;
  • receive, investigate and give an opinion on the merits of a complaint to the Council of Commissioners in order to recommend, if required, any appropriate corrective measures.


The Student Ombudsman can only intervene once the complainant has exhausted all remedies provided for in the Complaint Examination Procedure.


The Student Ombudsman may only make recommendations to the Council of Commissioners; the Student Ombudsman cannot reverse or modify any decision, nor revise any by-law, policy or procedure of the School Board.



Student Ombudsperson:

Laurence Sarrazin

Substitute Student Ombudspersons: Caroline Lemay and Isabelle Turgeon

Tel: 514-422-3000 Ext: 30370



Ombudsperson Annual Report 2019-2020
By-law 9-A: Complaint Examination Procedure: The present By-law is established in accordance with Section 220.2 of the Education Act (R.S.Q.,c. 13.3). The present By-law outlines the procedure to be followed for the examination of complaints from students of the Lester B. Pearson School Board or their parents. (Date of coming into force – September 21, 2020)
By-law 9-B: Complaint Examination Procedure:
International Students
By-law 9: Complaint Form